Current service details 


  • Service Fee and Payment Terms 


Annual service fee payments are due on commencement of the Hosted Service and at the beginning of each annual service term thereafter. Hosted Service payments are non-refundable, and no credits are issued in the event that the Client terminates their service during the annual term. NatureServe reserves the right to modify the annual service fee, upon 90 days advance notification to the Client.


  • System Requirements


The Client requires an Internet connection with adequate bandwidth and an Internet browser to access hosted services covered by this agreement. Hosted services are maintained to be compatible with the most recent version of the Chrome, Firefox, Edge, or Internet Explorer 11.


  • Backup Schedule

 

Type of Backup

Frequency

Retention Duration

Web Services and Web Map Services

After a software upgrade or configuration change

Previous 2 kept indefinitely

Database

Nightly

Last 8 snapshots


  • Emergency Source Code Recovery


In the event that NatureServe cannot fulfill provision of its Hosted Services, Clients who have satisfied their annual service fee payments may download a copy of the latest complete release of the application source code and system documentation at Atlassian Bitbucket cloud-based code repository. Username and password credentials for accessing the source code and documentation repository are updated annually, maintained in the NatureServe’s Board of Directors Resource Handbook, and can be obtained by contacting any current member of NatureServe’s Board of Directors.